Intelligent Automation, zCase Study
Bridging Revenue Gaps: Expense Claim Reconciliation BOT
trantorindia | Updated: October 17, 2023
Our client is a prominent communications services provider, catering to the needs of customers worldwide. They have a diverse enterprise customer base across Europe, the United States, AMEA, and the UK.
Client Background:
Our client is a prominent communications services provider, catering to the needs of customers worldwide. They have a diverse enterprise customer base across Europe, the United States, AMEA, and the UK.
Business Challenge:
Our client faced the challenge of managing and auditing a multitude of simple and complex service requests to ensure accurate billing and minimize revenue leakage. Over time, they discovered instances of revenue leakage in various aspects of their Service Assurance, Delivery, and billing processes. To address this issue, they reached out to us for a process audit.
Solution Delivered:
Our approach to addressing the client’s challenges involved a comprehensive analysis of their business processes, utilizing data from past failures to identify key business goals, success factors, KPIs, and milestones. We conducted a detailed examination of various modules, including Request Management, Change Order Management, systems, and Billing to pinpoint areas of revenue leakage. To combat these revenue losses, we introduced an advanced Analytics Tool designed to bridge gaps between multiple systems.
Business Outcomes/Value Add:
Key Takeaways:
- 1. Efficiency Enhancement: By implementing the Analytics Tool and automating the revenue leakage identification process, we reduced the time and manual effort required to review over 9000 service requests from 4 to 5 weeks of manual work to just 15+ hours of automated effort.
- 2. Revenue Leakage Mitigation:Our solution significantly mitigated revenue leakage by identifying discrepancies and gaps across various systems, ensuring that all service requests were billed accurately. This added tremendous value to our client’s business.
- 3. Process Optimization:Through our comprehensive analysis and automation, we optimized their Request Management, Change Order Management, and billing processes, resulting in improved accuracy and efficiency.
- 4. Data-Driven Decision-Making:The introduction of analytics tools empowered the client to make data-driven decisions, enhancing their ability to manage and audit service requests effectively.
In conclusion, our partnership with the client yielded significant improvements in efficiency and revenue protection. By leveraging technology and data analysis, we successfully addressed their revenue leakage issues and optimized key business processes, ultimately providing a substantial competitive advantage.
