The challenges we help solve and how we approach them.

The client is a global leader in data security, rapidly scaling with an expanding customer base and a diverse suite of products. They utilize Salesforce across various functions, including Sales, CPQ, and Service Cloud, but needed a more streamlined and centralized framework to manage their operations efficiently.

The client is the world’s largest heavy equipment dealer, a Fortune 100 company specializing in selling, renting, and providing parts and services for equipment and engines. They serve customers across various industries, including mining, construction, petroleum, forestry, and power systems applications.

A Pennsylvania-based asset management firm with a global presence in 12 locations, specializing in managing large-scale investment portfolios.

The client is a renowned Singapore-based media and design company that specializes in printing services. They are committed to sustainability, using eco-friendly inks and running alcohol-free presses for most of their offset products.

The client is a prominent online platform for furniture and home décor products. Despite being relatively new in the market, the company has established a strong presence in various regions worldwide over the past four years.

The client is a leading retail electronics store based in Silicon Valley, catering to Hi-Tech professionals.

The client is a popular home décor company based in New York, specializing in top-brand, designer, and vintage items.

The client is a prominent global company renowned for delivering an extensive array of information solutions, including data and legal insights to businesses, professionals, and the finance industry.

The client is a leading manufacturer of professional audiovisual and other hardware equipment, headquartered in California. With a global presence, the company operates over 30 offices and regional training and demonstration facilities worldwide.

The client, a pioneering Passwordless Startup Company, faced daunting challenges in supporting large volumes of customer cases efficiently. They grappled with high Time to Resolve (MTTR), a burgeoning case backlog, and the persistent pressure to reduce the Effort-to-Resolution (E:R) ratio amid escalating case volumes. Moreover, the ongoing attrition at lower customer support tiers necessitated significant resource ramp-up.

In the face of unprecedented demand for SaaS Cybersecurity Professional Services, our client, a prominent player in the S&P 500, confronted challenges in scaling globally, battling low Professional Services margins due to in-country resource shortages, and optimizing time-to-value in custom deployments.