This leading CRM and Data Analysis Provider Improved Its Account Based Sales 3X

The client was in need of complete management, configuration, maintenance, and monitoring support of its entire data center stack. This also included hardware, virtualization layer, storage, and network. The client wanted proactive security handling without affecting its business

The requirements of the client included:

• Management of all internal software supporting production as well as development, which included IIS7, SQL Server 2008 R@, different proprietary services, email, Apace, and MongoDB.

• Manage and configure an instance AWS EC2 cluster in conjunction with Development

• Carry out continuous Security Review and address customer queries and security concerns

• Set up new and re-configure existing virtual machines as necessary

After intensively analyzing the client’s management, configuration, maintenance, and monitoring requirements, Trantor devised an IT support solution for the client’s entire data stack including hardware, virtualization layer, storage, and network.

Trantor Executed Service Delivery Management to enable service level agreements and reports on SLA targets, achievements, and service level variations.

• Implemented Security Controls, Patch Management, detailed monitoring, and DR Planning.

• Defined and implemented process Engagement & Effectiveness metrics to ensure excellence in IT Operations and service delivery

• Defined and implemented IT policies and processes to maintain the security of servers, applications, and networks.

• Implemented firewall and intrusion prevention system (IPS) monitoring and management.

• Provided 24 x 7 Support Desk enables round the clock monitoring and incident reporting and resolution.

• Managed IT resources to optimize both performances and return on investment.

• Increase in global marketing reach

• 3X more account-based sales

• Expansion of business and services

• 3 Weeks

• 24 x 7 Support Desk

• Managed IT resources